Cash on delivery is a new service on the Prestar nyc website. We offer this service to customers in Saudi Arabia, Kuwait, United Arab Emirates, Qatar, Bahrain, Oman, Jordan, Lebanon, Morocco, and Iraq. It allows payment upon the arrival of the goods, providing better service for our customers. Please read the following instructions carefully:
1. Selecting and confirming order conditions:
There is no minimum order amount for Saudi Arabia, Kuwait, United Arab Emirates, Qatar, Bahrain, Oman, Jordan, Lebanon, Morocco, and Iraq. Regardless of the value of your order, you can enjoy the payment service upon receipt.
2. Order confirmation information:
When you confirm your order using the cash on delivery service, we will contact you via phone or WhatsApp to confirm the delivery address and payment amount. Please note that once you confirm the order using this service, we will not be able to cancel the order. Please ensure that you have the correct phone number and can be reached so that we can deliver your order quickly and avoid delays.
3. Preparing for shipment:
Processing an order usually takes 2 to 5 business days. In-stock products will be shipped after order processing is complete, while customized products will be shipped within 9-12 business days. This does not include public holidays and weekends. If any of the items in your order are out of stock, you can choose to exchange them for other items of the same value. If we do not receive your exchange request within 48 hours, we will automatically cancel the out-of-stock items.
4. Shipment orders:
Prestar nyc orders are shipped by different shipping companies. Please refer to the specific "Shipping Information" for the exact time. There may be delays due to special circumstances. We will do our best to ship and deliver your order as soon as possible.
5. Payment upon receipt of goods:
After receiving the package, customers must pay the order amount to the shipping company. Please prepare cash in advance and have your phone ready so that the delivery representative can contact you and deliver to your address. According to local policies and regulations, cash on delivery service in Saudi Arabia currently only supports payment to collection points or agents through bank cards. If you have previously canceled orders multiple times or frequently refused delivery, you may not be able to use this payment method for cash on delivery. Thank you for your understanding and cooperation.
Note: We only offer online payment discounts for orders that meet the same cash-on-delivery requirements and are within the delivery locations of our carriers.
6. Issues after receiving the goods:
If you have any problems with your order after confirming receipt of the goods, please submit a ticket through your Prestar nyc account and contact customer service as soon as possible. We will respond promptly.
Note: Currently, for cash on delivery orders, we only accept exchanges after you receive the package.
We will process returns within 5 business days after receiving the package. The refund method depends on the payment method. The following are the policies:
If payment was made by credit card:
The paid amount will be refunded to your credit card as per your request.
Please note that it may take approximately 2 to 14 business days for the funds to be returned to the card account. Once the refund is completed, an email will be sent.
If payment was made via PayPal
The paid amount will be refunded to your PayPal
Please note that it may take approximately 1 to 5 business days for the amount to be refunded to the PayPal account. Once the refund is completed, an email will be sent.
If payment was made through cash on delivery (COD):
If you made payment through COD, we will contact you via WhatsApp or email to discuss the refund method.
1. Selecting and confirming order conditions:
There is no minimum order amount for Saudi Arabia, Kuwait, United Arab Emirates, Qatar, Bahrain, Oman, Jordan, Lebanon, Morocco, and Iraq. Regardless of the value of your order, you can enjoy the payment service upon receipt.
2. Order confirmation information:
When you confirm your order using the cash on delivery service, we will contact you via phone or WhatsApp to confirm the delivery address and payment amount. Please note that once you confirm the order using this service, we will not be able to cancel the order. Please ensure that you have the correct phone number and can be reached so that we can deliver your order quickly and avoid delays.
3. Preparing for shipment:
Processing an order usually takes 2 to 5 business days. In-stock products will be shipped after order processing is complete, while customized products will be shipped within 9-12 business days. This does not include public holidays and weekends. If any of the items in your order are out of stock, you can choose to exchange them for other items of the same value. If we do not receive your exchange request within 48 hours, we will automatically cancel the out-of-stock items.
4. Shipment orders:
Prestar nyc orders are shipped by different shipping companies. Please refer to the specific "Shipping Information" for the exact time. There may be delays due to special circumstances. We will do our best to ship and deliver your order as soon as possible.
5. Payment upon receipt of goods:
After receiving the package, customers must pay the order amount to the shipping company. Please prepare cash in advance and have your phone ready so that the delivery representative can contact you and deliver to your address. According to local policies and regulations, cash on delivery service in Saudi Arabia currently only supports payment to collection points or agents through bank cards. If you have previously canceled orders multiple times or frequently refused delivery, you may not be able to use this payment method for cash on delivery. Thank you for your understanding and cooperation.
Note: We only offer online payment discounts for orders that meet the same cash-on-delivery requirements and are within the delivery locations of our carriers.
6. Issues after receiving the goods:
If you have any problems with your order after confirming receipt of the goods, please submit a ticket through your Prestar nyc account and contact customer service as soon as possible. We will respond promptly.
Note: Currently, for cash on delivery orders, we only accept exchanges after you receive the package.
We will process returns within 5 business days after receiving the package. The refund method depends on the payment method. The following are the policies:
If payment was made by credit card:
The paid amount will be refunded to your credit card as per your request.
Please note that it may take approximately 2 to 14 business days for the funds to be returned to the card account. Once the refund is completed, an email will be sent.
If payment was made via PayPal
The paid amount will be refunded to your PayPal
Please note that it may take approximately 1 to 5 business days for the amount to be refunded to the PayPal account. Once the refund is completed, an email will be sent.
If payment was made through cash on delivery (COD):
If you made payment through COD, we will contact you via WhatsApp or email to discuss the refund method.